Eligibility for Returns

• Returns are accepted only if the product is defective, damaged on arrival, or not as described.

• Items must be unused and returned in their original packaging.

How to Request a Return

• Contact us at [email protected] within 7 days of receiving your order.

• Our team will guide you through the return or replacement process.

Refunds

• Since we operate with cash on delivery, refunds are provided as either:

  • A replacement product, or

  • An adjustment on your next order.

• Refunds are not issued for products that are misused, damaged due to customer handling, or returned without proper packaging.

Non-Returnable Items

• Items that show normal wear and tear, or those returned without their original packaging, may not be eligible for refund or return.

Policy Updates

• Dana Roads reserves the right to update this policy at any time.